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Implementation Project Manager

Due to continued growth, we are seeking to expand our team and looking for a Software Implementation/Project Manager, with at least 2 years’ experience in this arena.

The Role

Reporting directly to the Head of Client Management, this role has a real customer focus to it and requires the individual to go the extra mile and be engaging/confident as the successful candidate will be working closely with Senior Leaders and internal technical departments to plan, co-ordinate and execute the delivery of our Client’s solutions and be involved in driving major aspects of our Client’s business going forward.
A key part of this role is being able to prove that you have the tenacity and drive to see a project through to fruition in a fast-paced environment, managing all key stakeholders and ensuring all parties involved in successful delivery, deliver on time, getting it right the first time.

The main elements of this role are to:

  • Manage the full account life cycle from setup, implementation and on-going development
  • Sell services and manage any work that the organisation provides
  • Manage and Develop customer relationships, including managing client expectations and customer experience
  • Present and train customers on software
  • Ensure client issues are dealt with in an efficient manner
  • Drive the delivery timetable, liaising with all key stakeholders and ensuring targets and deadlines are met
  • Time Management with ability to multitask and prioritise
  • Identify opportunities to generate more leads from existing customers
  • IT skills and ability to pick up technology and systems
  • Logic and Troubleshooting
  • High level of initiative and work well in a team environment

Person Specification
The successful candidate must be able to demonstrate at the highest level:

  • Commercial awareness and understanding of costing process
  • IT skills and ability to pick up technology and systems
  • Logic and Troubleshooting
  • High level of initiative and work well in a team environment
  • Excellent communication skills, with the ability to liaise with external Clients and all levels including business owners, with a high focus on customer satisfaction
  • An enthusiasm towards work and to help clients
  • Experience of working in a similar capacity taking ownership of projects.
  • ·Proven experience in a project management methodology.
  • ·Ability to work on multiple tasks or projects and prioritise effectively.
  • Strong presentation skills
  • Solid training experience

Candidates must own their own car a have a full UK driving licence, as the role involves extensive travel throughout the UK.

Although training will be given in our products, we need people who have a thirst to learn, determined to succeed, with an eye on the prize!

If you feel you have the right skills and experience to join a successful growing company, please send a copy of your CV through to

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